Privacy Policy
Last updated: January 2025
Introduction
At Rahhal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Rahhal, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name and contact information
- Account credentials
- Travel preferences and history
- Payment information (processed securely through third-party providers)
Location Information
With your permission, we collect location information to provide location-based services, including navigation, nearby attractions, and personalized recommendations. You can control location sharing through your device settings.
Usage Information
We automatically collect information about how you interact with our app, including:
- App features used
- Search queries and preferences
- Device information and identifiers
- App performance and crash data
How We Use Your Information
We use the collected information to:
- Provide and improve our travel services
- Personalize your experience and recommendations
- Process transactions and send related information
- Send you updates, marketing communications, and other information (with your consent)
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following situations:
- With service providers who assist us in operating our app and conducting our business
- With business partners to provide you with requested services
- When required by law or to respond to legal processes
- To protect our rights, privacy, safety, or property, and that of our users
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct or update inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Withdraw consent where we rely on consent to process your information
- Opt-out of marketing communications
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: